Rules & Conditions

• We currently only accept payment via credit cards for this service.
  
• Prices are $34,99 or €34,99 depending on your location.
  
• Players in the EU have to pay in Euros as CCP has to pay VAT to the EU. This VAT is taken off the amount paid by the player.
  
  

  European Union E-commerce Directive 2002/38/EC, Regulation 792/2002 stipulates that all EU residents must pay a Value Added Tax (VAT) on electronically supplied services including online games. CCP is thus obligated to add a VAT on all payment transactions for customers living within the EU.

Step by Step Guide
This is a step by step guide on how to purchase and redeem Pilot License Extensions in EVE Online.

1. Log into the account management page on the EVE Online website under My Account and click on the Buy PLEX link. This will take you to the PLEX purchase form.
   
   
   
   
2. Select how many PLEX you wish to purchase. You currently have a selection of purchasing 2, 4 or 6 PLEX at a time.
   
   
   
   
3. Fill out the personal and payment information and click NEXT. There will be an extra confirmation button which you must accept to finish the transaction.
   
   
   
   Please note: For security reasons there may be up to one hour delay in PLEX delivery after purchase
4. Log into the EVE Online client.
   
5. At the character selection screen there will be a Redeem Items button in the lower right corner. Select the character you wish to receive the PLEX and press the Redeem Items button.
   
   
   
   
6. Check the box next to the PLEX you wish to redeem for that character in the confirmation window and press the Redeem Selected Items button.
   
   
   
   
7. You will receive a confirmation window that informs you which character is receiving the PLEX and in which station they will be deposited. They are always deposited at the character's current destination. PLEX can not be redeemed if the receiving character is not docked in an NPC station.
   
   
   
   
8. Click Yes to accept the confirmation window if you are happy with your decision.
   
   
   
   
9. Log in to that character and make use of your PLEX.
   

Special Notes:

• You may only make one transaction through this system per 24 hours. That transaction may be 2, 4 or 6 PLEX.
  
• Take extra care that you input your personal and credit card details correctly. In case of either a mistake or a failed transaction, please try again in 24 hours. If you still are unable to finish the transaction then please contact Customer Support, either through an in-game petition, the webform on the EVE Online website or directly at support@EVE-Online.com.
  

EVElopedia article on 30 day Concord Pilot License Extension